Privacy Policy - Bloklossing

1. Introduction

Bloklossing ("we", "us", "our") is an AI-powered Afrikaans crossword puzzle solver operated by Frederick Hendrik Snyman, a sole proprietor based in Cape Town, South Africa. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) and the Electronic Communications and Transactions Act (ECTA).

2. ECTA Section 43 Disclosure

Full name: Frederick Hendrik Snyman
Email: hello@fsnyman.com
Phone: +27 73 023 6649
Address: 32 Wessels Rd, Blouberg Rise, 7441, Cape Town, Western Cape, South Africa
Website: https://bloklossing.fsnyman.com

3. Information We Collect

We collect the following information:

Crossword clues and input: The clues, word lengths, and letter patterns you submit to generate solutions.
Payment information: When purchasing credits, payment is processed by Paystack. We do not store your card details. Paystack may collect information necessary to process your payment.
Usage data: Anonymous analytics data collected via Vercel Analytics to improve service quality.

4. How We Use Your Information

To generate crossword puzzle solutions using Google Gemini AI.
To process credit purchases via Paystack.
To improve our service through anonymous usage analytics.

5. Third-Party Services

We use the following third-party services:

Google Gemini AI: Processes your crossword clues to generate solutions. Your clue input is sent to Google's servers for processing.
Paystack: Handles payment processing for credit purchases. Paystack's privacy policy governs their handling of your payment data.
Vercel: Hosts our application and collects anonymous analytics data.

6. Data Retention

Crossword clue submissions are not stored persistently. Payment records are retained as required by South African tax law. Analytics data is retained in aggregate, anonymised form.

7. Your Rights Under POPIA

You have the right to:

Request access to your personal information.
Request correction or deletion of your personal information.
Object to the processing of your personal information.
Lodge a complaint with the Information Regulator.

8. Security

We take reasonable measures to protect your personal information. Our application is hosted on Vercel with HTTPS encryption. Payment processing is handled by PCI-DSS compliant Paystack.

9. Contact

For privacy-related queries, contact us at hello@fsnyman.com.